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Policies

Privacy Policy

Learn how Moor Cart collects, utilizes, protects, and discloses your personal data, and check our prohibited item guidelines.

Commitment Notice: We take the security of your personal data and transaction information seriously. This policy is aligned with standard Nigerian consumer protection legislation.

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Moor Cart Service. It informs You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Moor Cart is committed to maintaining our buyers' trust by protecting them against the sale of unsafe, illegal, and otherwise unlicensed products. Prohibited products are those that are illegal to sell on our platform, while restricted products may only be sold if certain specific regulatory criteria are met. The following categories of products are strictly prohibited: • Prescription medicines and narcotics • Medical devices requiring professional prescriptions • Firearms, munitions, and weapons • Counterfeit products and replica items • Dangerous or hazardous chemical goods • Used or second-hand products listed as brand new.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include: • Email address • First name and last name • Phone number • Address, State, Province, ZIP/Postal code, City. We collect and use this data to process your shopping orders, manage payment gateways, prevent fraudulent transactions, and coordinate deliveries with our logistics partners.

The security of Your Personal Data is important to Us. Moor Cart employs industry-standard SSL encryption and secure payment integrations (such as Flutterwave and Seerbit) to handle transactions. We do not store your credit card or bank credentials directly on our servers. All processing is securely executed via authorized PCI-DSS compliant payment solution partners.

Under applicable consumer protection legislation, you are entitled to request access to the data we hold, correct discrepancies, and file disputes regarding transactions. All disputes arising in connection with our privacy policy or terms of service will be handled in accordance with the regulatory frameworks established under the governing laws of Nigeria.